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Geneva Local Reference INFOrmation

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Internet & Telephones in Switzerland

Essential contact information for landline telephones, mobile cellular phones and Internet connections for private, domestic or business use in Switzerland, as provided by national telecommunications supplier, Swisscom.

Swisscom is the national telephone supplier providing:

Fixed landline telephones: Swisscom Fixed Network
Mobile cellular telephones: Swisscom Mobile
ISDN Internet service: Multiline ISDN (with various options for home and professional use)
ADSL Internet service: Bluewin (in French and German)

Handy Swisscom Numbers
Customer services	0800 800 800
Customer services from abroad	+41 848 800 8 11
Swisscom price information	0800 868 788
Customer services (mobile telephones)	0800 55 64 64
Customer services from abroad (mobile telephones)	+41 62 286 12 12
Weather forecasts	162
Traffic information	163
Avalanche bulletin	187
Troubleshooting service	175
Speaking Clock/Telephone time	161
Automatic wake-up service	0900 77 + 4 digit wake up time
Permanent wake up service	0848 800 150
Swisscom directory enquiries	1811
Yellow & White Pages directory	Website
International dial code in (do not dial the first 0)	41

Getting Connected

Swisscom

A telephone line installation or connection can be ordered via:

the Swisscom website: Click here
at a Swisscom shop. To find a shop: Click here
via the free service number, Tel: 0800 800 800

Swisscom will need a copy of a residence permit and a one-off payment for the line connection fee. Foreigners who do not have a C type permit will also have to pay a deposit.

A number will be allocated and the line will be connected within two or three days.

To request a line, Tel: 0800 800 800
To end a contract and recuperate the deposit, Tel: 0800 800 113
Register a change of address: Click here
Register as a new customer: Click here
See the comprehensive Swisscom website (in English)

Other telephone providers

Fixed network lines are provided by Swisscom only. However, there are several telecom providers in Switzerland for making calls. When using a provider other than Swisscom, the provider will take care of formalities with Swisscom although the telephone number will remain the same even if the person opts for pre-selection with another provider.

With pre-selection a person can use the provider of their choice. The five-digit code can be centrally programmed by Swisscom. Subsequently, all calls will be directed via that chosen provider. Only one provider can be chosen.

Individual calls can be made with a provider by dialing the corresponding code (for example, 10755 for Alocall).

Mobile Phone Network Providers

In Switzerland there are three mobile network providers each using its own mobile network.

There are numerous types of mobile telephone subscription. Subscriptions are taken out for a duration of 12 or 24 months, depending on the offer.
Note: Subscriptions are automatically extended on expiry.

There are also prepaid offers available, which do not require a subscription. After buying the prepaid card, calls can be made immediately. Some providers have facilities for recharging a card at train ticket dispensing machines, Post Office machines or in some electronics shops. Prepaid cards are sold in many shops and kiosks.

Business & Professional Services

Swisscom provides products and services specifically for businesses: Click here

Business Customers Consulting Centre
At: Swisscom Fixnet Ltd, PME, P.O. Box, 1000 Lausanne 22
Tel: +41 (0)21 216 61 61
Fax: +41 (0)21 344 47 69

Swiss Internet Service Providers (ISPs)

Cablecom supplies digital broadband Internet access, telephone and TV. No Swisscom line is needed for Cablecom services. The comprehensive website in English explains all products: Click here
Green provides ADSL, SDSL Internet connections. Website in French and German: Click here
Sunrise provides fixed lines, mobile phones and various ADSL packages. Website in French, Italian and German. Click here
Swisscom's Internet service, Bluewin. Website in French and German. Click here
DFI is the main Internet supplier in Geneva. Click here