Internet & Telephones in Switzerland

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Internet & Telephones in Switzerland

Swisscom is the national telephone supplier providing: 

• Fixed landline telephones: Swisscom Fixed Network
• Mobile cellular telephones: Swisscom Mobile
• ISDN Internet service: Multiline ISDN (with various options for home and professional use)
• ADSL Internet service: Bluewin (in French and German)

Getting Connected

Swisscom

A telephone line installation or connection can be ordered via: 

• the Swisscom website: Click here 
• at a Swisscom shop. To find a shop: Click here  
• via the free service number, Tel: 0800 800 800

Swisscom will need a copy of a residence permit and a one-off payment for the line connection fee. Foreigners who do not have a C type permit will also have to pay a deposit.

A number will be allocated and the line will be connected within two or three days.

• To request a line, Tel: 0800 800 800
• To end a contract and recuperate the deposit, Tel: 0800 800 113
• Register a change of address: Click here
• Register as a new customer: Click here
• See the comprehensive Swisscom website (in English)

Other telephone providers

Fixed network lines are provided by Swisscom only. However, there are several telecom providers in Switzerland for making calls. When using a provider other than Swisscom, the provider will take care of formalities with Swisscom although the telephone number will remain the same even if the person opts for pre-selection with another provider.

With pre-selection a person can use the provider of their choice. The five-digit code can be centrally programmed by Swisscom. Subsequently, all calls will be directed via that chosen provider. Only one provider can be chosen.

Individual calls can be made with a provider by dialing the corresponding code (for example, 10755 for Alocall).

• Netstream Voice 
• Mobilezone 
• Tele2 

Mobile Phone Network Providers

In Switzerland there are three mobile network providers each using its own mobile network.

There are numerous types of mobile telephone subscription. Subscriptions are taken out for a duration of 12 or 24 months, depending on the offer. 
Note: Subscriptions are automatically extended on expiry.

There are also prepaid offers available, which do not require a subscription. After buying the prepaid card, calls can be made immediately. Some providers have facilities for recharging a card at train ticket dispensing machines, Post Office machines or in some electronics shops. Prepaid cards are sold in many shops and kiosks. 

• Swisscom Mobile 
• Sunrise 
• Orange 

Business & Professional Services

Swisscom provides products and services specifically for businesses: Click here

• Business Customers Consulting Centre
  At: Swisscom Fixnet Ltd, PME, P.O. Box, 1000 Lausanne 22
  Tel: +41 (0)21 216 61 61 
  Fax: +41 (0)21 344 47 69

Swiss Internet Service Providers (ISPs)

• Cablecom supplies digital broadband Internet access, telephone and TV. No Swisscom line is needed for Cablecom services. The comprehensive website in English explains all products: Click here
• Green provides ADSL, SDSL Internet connections. Website in French and German: Click here
• Sunrise provides fixed lines, mobile phones and various ADSL packages. Website in French, Italian and German. Click here
• Swisscom's Internet service, Bluewin. Website in French and German. Click here

• DFI is the main Internet supplier in Geneva. Click here

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