Problems with your telephone (Swisscom or France Telecom), water or electricity or gas? See this page of contact numbers for fault reporting and customer service in the cantons of Geneva, Vaud and Neuchatel, and in the cross border French regions Ain and
Utility services in Switzerland are managed at a cantonal level, with one organisation in each
area supplying all the utility services - electricity, gas and water. This
organisation is the Städtische werke-elektrizität, gas und wasse, or Centrale services techniques:
électricité, gaz et eau.
For contact details on utilities and services in cross border France: Click
here
Utility services in Switzerland (Geneva, Vaud, Neuchâtel, Jura)
Telephone and Internet
Swisscom is the national supplier of landlines, and
Internet access. Their English-language website has comprehensive
information:
Electricity: EDF (Electricité de
France) is the national electricity provider to
all of France. Their English-language website has comprehensive information
for:
Emergencies Using EDF website, enter the postal code or commune
name in the box on the right. A pop-up window reveals the telephone
number: Click
here Or call the emergency number on the top right corner of
the invoice
Water: Lyonnaise
des Eaux is the supplier of domestic water in Ain et Haute-Savoie.
Emergencies Tel: 0810 479 479
Gas: GDF(Gaz de
France) is the national supplier of domestic gas to
homes in France:
Emergencies Tel: 0800 47 33 33
Telephone and Internet
France Télécom is the national supplier of landlines, and
Internet access, operating under the brand Orange. Their English-language website has comprehensive
information: Click here.
Line-related problems Tel: 1013
Tel (from France): 0800 364 775 Tel (from abroad): 00 33 800 364 775
Press 1 for Commercial support
Press 2 for Technical support (Note: this service is for broadband
problems including ADSL, TV and telephone, but not for France
Telecom line-related problems)
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