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Geneva Local Reference INFOrmation

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Emergency Numbers: Utilities in Geneva

Problems with your telephone (Swisscom or France Telecom), water or electricity or gas? See this page of contact numbers for fault reporting and customer service in the cantons of Geneva, Vaud and Neuchatel, and in the cross border French regions Ain and

Utility services in Switzerland are managed at a cantonal level, with one organisation in each area supplying all the utility services - electricity, gas and water. This organisation is the Städtische werke-elektrizität, gas und wasse, or Centrale services techniques: électricité, gaz et eau.

For contact details on utilities and services in cross border France: Click here

Utility services in Switzerland (Geneva, Vaud, Neuchâtel, Jura)

Telephone and Internet

Swisscom is the national supplier of landlines, and Internet access. Their English-language website has comprehensive information:

Swisscom
Enquiries (free call)	Tel: 0800 800 800
Enquiries: from outside Switzerland	Tel: +41 848 800 811 Website

Electricity, gas and water

Geneva Canton: Central Services (electricity, gas, water)
SIG Postal Address: Service Clients SIG, Case postale 2777, 1211 Genève 2	Website
Customer service	Tel: 0844 800 808
Emergencies (gas)	Tel: +41 (0)22 420 88 11
Neuchâtel Canton: Central Services (electricity, gas, water)
Viteos At: 4 Quai Max-Petitpierre, 2001 Neuchâtel	Tel: +41 (0)32 886 00 00 Fax: +41 (0)32 886 00 39 Website
Emergencies	Tel: +41 (0)32 886 00 00
Vaud Canton: Central Services (electricity, gas, water)
Romande Energie At: 53 rue de Lausanne/Case Postale, 1110 Morges 1	Tel: 0848 802 900 Website
Emergencies	Tel: 0848 802 555
Emergencies: Communes of Chavannes-près-Renens, Crissier, Ecublens et Renens	Tel: +41 (0)21 631 51 11
Services Industriels de Nyon At: 16 Route de Champ Colin, 1260 Nyon	Tel: +41 (0)22 363 85 00
Emergencies (out of office hours)	Tel: +41 (0)22 361 16 21
Société électrique intercommunale de la Côte (SEIC) At: 2 Route des Avouillons, 1196 Gland	Tel: +41 (0)22 364 31 31 Website
Jura Canton: Central Services (electricity, gas, water)
Energie du Jura SA At: 2 Rue des Moulins, 2800 Delemont	Tel: +41 (0)32 420 53 90 Website

Utility services in France (Ain, Haute-Savoie)

Electricity, gas and water

Electricity: EDF (Electricité de France) is the national electricity provider to all of France. Their English-language website has comprehensive information for:
- Domestic residential electricity: EDF in English
- Business services: EDF in English
- Emergencies Using EDF website, enter the postal code or commune name in the box on the right. A pop-up window reveals the telephone number: Click here
  Or call the emergency number on the top right corner of the invoice
Water: Lyonnaise des Eaux is the supplier of domestic water in Ain et Haute-Savoie.
- Emergencies Tel: 0810 479 479
Gas: GDF (Gaz de France) is the national supplier of domestic gas to homes in France:
- Emergencies Tel: 0800 47 33 33

Telephone and Internet

France Télécom is the national supplier of landlines, and Internet access, operating under the brand Orange. Their English-language website has comprehensive information: Click here.

Line-related problems Tel: 1013
Tel (from France): 0800 364 775
Tel (from abroad): 00 33 800 364 775
- Press 1 for Commercial support
- Press 2 for Technical support (Note: this service is for broadband problems including ADSL, TV and telephone, but not for France Telecom line-related problems)
See also AngloINFO INFOrmation Page on France Télécom - Key Information