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Geneva Local Reference INFOrmation

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Telephone & Internet in France

Useful information about landline telephone, cellular phone and Internet options for private, domestic or business use in France as provided by national telecommunications supplier, France Telecom.

France Télécom is the dominant national supplier of landline telephone lines, cellular telephone, Internet packages and TV.

English-speaking Service

France Télécom/Orange has an English-speaking customer service helpline open Monday to Friday 09:00-17:00:

Calling from France - Tel: 0800 364 775
Calling from outside France - Tel: +33 1 55 78 60 56

Getting Connected: Telephone

To have a domestic landline telephone installed, connected or reconnected, apply at the local France Télécom office or Freecall: 1014.

To find a local agency use the search box and enter France Télécom under "Quoi, Qui" and the name of the nearest main town under "Ou" in the French Yellow Pages: Pages Jaunes

When requesting a line installation or connection the following are required:

Proof of identification
Proof of address: a recent electricity bill, a tax bill or a rental contract

France Télécom has a separate business line division, the Agences Professionnels. A business registration number (SIREN) is required when applying to prove that the business exists legally. Freecall: 1016.

If a property has a line installed, the account can be transferred to the name of the new occupant; re-connection can be arranged.

Bills (factures) include VAT (TVA) at 19,6%, and are sent every two months. They can be paid by direct debit, in cash at a post office, by cheque or TIP (Titre Interbancaire de Paiement) or online.

Registration for online payments requires the France Télécom client number printed at the top of an invoice, and a RIB from the back or ATM. Payments can be made monthly or bi-monthly by credit card.

For information on paying online (facture sur la net): Click here (in French)
Interactive map to find address and contacts of local France Télécom agency: Click here

Second home in France

A landline telephone service in a second property or holiday home (residence secondaire) can be made temporarily dormant in times of absence provided that subscribed services for both properties (principal residence and second home) are supplied by France Télécom. This allows the subscriber to only pay for the service while the second property is occupied.

To deactivate or reactivate the service call giving instructions at least 24 hours before departure/arrival
Tel: 1014
Further information (in French): Click here then on "caracteristiques detaillees"

Getting Connected: Internet

See this AngloINFO INFOrmation Page: Getting an Internet Connection in France & Service Providers

Handy Numbers

English speaking customer service Open Monday to Friday 09:00-17:00	Toll Free: 0800 364 775
English speaking hotline (call from outside France)	+ 33 1 55 78 60 56
Call centre open daily, 24 hours a day (24/7)	3000
After sales service	1013
Customer services	1014
Business service	1015
Technical assistance (24/7)	3900
Minitel directory enquiries in English	3611
International directory calls (24h, 7 days/week)	118 700
Call return (the last number to call your phone)	3131
To call the number	5
Reverse charge call	3006
Hide caller ID (calling out)	3615
France Télécom voicemail	3103
Conference call	3621
Speaking clock/Telephone time/Dial Time	3699
To call out of France dial exit code	00 followed by country code and number
To call into France dial entry code	33 followed by French number excluding 0
Find an international dialing code	Website

Directories

The French Yellow Pages telephone directory: Pages Jaunes

Further Information

AngloINFO INFOrmation Page Getting an Internet Connection in France & Service Providers
UK Telecom has a comprehensive booklet on French telephone and Internet (in English) available for download: Click here

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